Shipping policy
Last Updated: Feb 18, 2026
Thank you for shopping with NEXAHUB. Our shipping policy explains when and how we ship your orders, any associated costs, delivery expectations, and what to do if issues arise. This policy applies to all orders placed on our website.
1. Processing and Handling Time
Once your order is placed and confirmed, we begin processing it promptly.
• Orders are typically processed within 1–3 business days.
• Orders placed on weekends or holidays begin processing on the next business day.
• Processing time may be longer during peak seasons or promotional periods.
Processing time refers to preparing your order for shipment and does not include delivery time.
2. Shipping Methods & Delivery Times
We offer multiple shipping options so you can choose what works best for your needs:
Standard Shipping
• Delivery usually takes 3–7 business days after dispatch.
Express Shipping
• For faster delivery, express options may be available at checkout.
• Delivery usually takes 1–3 business days after dispatch.
Estimated delivery times may vary based on your location, weather, carrier delays, and other factors beyond our control.
3. Shipping Regions
Domestic Shipping (Canada)
We ship throughout Canada using trusted carriers.
International Shipping
At this time, international shipping may be available for select locations. Additional fees such as duties, customs clearance charges, or taxes may apply, and you are responsible for paying these charges. International delivery times vary by destination.
4. Shipping Costs & Free Shipping Offer
Shipping costs are calculated at checkout based on carrier rates, package size, and delivery location.
Free Shipping Offer:
We offer Free Standard Shipping on orders over $99 (some exceptions apply).
• Free shipping applies to eligible orders shipped to Canadian addresses only.
• Certain parts due to size, weight, or special handling requirements, may not qualify. In those cases, applicable shipping charges will be shown at checkout.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number and carrier details. You can use this information to check the delivery status of your package online.
Please allow up to 24–48 hours after receiving the tracking email for tracking information to update on the carrier’s website.
6. Delivery Issues
If your shipment is lost, delayed, or delivered incorrectly, please contact our support team. We will work with the carrier to resolve the issue.
• For damaged items, see our Returns & Refund Policy for details on how to report and resolve damage claims.
• NEXAHUB is not responsible for delays caused by carriers, customs, postal services, or other third-party delivery issues outside our control.
7. Shipping Restrictions
Certain items may have shipping restrictions due to size, weight, or carrier limitations. During checkout, if your order contains restricted items, you will be notified of alternate options or additional charges.
We also reserve the right to refuse shipping to addresses that cannot be reliably serviced by available carriers.
8. Customer Responsibilities
When placing an order, please provide complete and accurate shipping information. NEXAHUB is not responsible for delivery issues caused by incorrect or incomplete addresses. If a carrier returns an order due to incorrect information provided by the customer, additional charges may apply for reshipping.
9. Changes to This Policy
NEXAHUB may update this Shipping Policy to reflect changes in our practices or legal requirements. Changes will take effect when posted on the website. It is your responsibility to review this page periodically for updates.
Contact Us
If you have questions about shipping, delivery times, tracking, or your order status, please contact our customer support:
Email: nexahubautoparts@gmail.com
Phone: 437-9089-887