Shipping policy

Last Updated: July 24, 2026

Thank you for shopping with NEXAHUB. We are committed to delivering your order quickly, safely, and efficiently. This Shipping Policy explains our order processing times, delivery options, shipping charges, tracking information, and customer responsibilities. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

We process orders as quickly as possible to ensure fast delivery.

  • Orders placed before 11:00 AM (local time) and containing in-stock items are eligible for same-day delivery (where available).

  • Orders placed after 12:00 PM (local time) will be processed for next business day delivery.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Processing times may be slightly longer during holidays, promotional events, or periods of high order volume.

Please Note: Same-day delivery is available only for eligible products, serviceable locations, and subject to product availability.

2. Shipping & Delivery Options

We offer multiple delivery options to meet your needs.

Same-Day Delivery

  • Available for eligible in-stock products.

  • Orders must be placed before 11:00 AM.

  • Available only within select service areas.

Standard Shipping

  • Delivery typically takes 3–7 business days after your order has been dispatched.

Express Shipping

  • Available at checkout for eligible locations.

  • Delivery typically takes 1–3 business days after dispatch.

Delivery estimates are provided in good faith but may vary due to weather conditions, carrier delays, holidays, traffic, or other circumstances beyond our control.

3. Shipping Locations

Canada

We proudly ship across Canada using reliable shipping partners.

International Shipping

International shipping may be available for selected countries. Shipping charges, customs duties, taxes, brokerage fees, and import charges are the responsibility of the customer unless otherwise stated. Delivery times vary depending on the destination.

4. Shipping Charges

Shipping costs are calculated automatically during checkout based on your delivery address, package size, weight, and selected shipping method.

Free Shipping

Enjoy FREE Standard Shipping on eligible Canadian orders over $99.

Please note:

  • Free shipping applies only to qualifying Canadian addresses.

  • Oversized, heavy, or specialty items may not qualify for free shipping.

  • Any applicable shipping charges will be displayed before payment.

5. Order Tracking

Once your order has been shipped, you'll receive a confirmation email containing your tracking number and carrier information.

Please allow 24–48 hours for tracking information to become available on the carrier's website.

6. Delivery Issues

If your order is delayed, lost, damaged, or delivered incorrectly, please contact us as soon as possible. We will work with the shipping carrier to resolve the issue promptly.

Please note:

  • Claims for damaged items should be reported immediately after delivery.

  • For return eligibility, please refer to our Returns & Refund Policy.

  • NEXAHUB is not responsible for delays caused by shipping carriers, customs, severe weather, or other events beyond our control.

7. Shipping Restrictions

Some products may have shipping limitations because of their size, weight, hazardous material classification, or carrier restrictions.

If any restrictions apply to your order, we will notify you during checkout or contact you directly with alternative shipping options.

We reserve the right to decline shipment to locations that cannot be serviced by our delivery partners.

8. Customer Responsibilities

Customers are responsible for providing accurate shipping and contact information when placing an order.

NEXAHUB is not responsible for delays or failed deliveries resulting from:

  • Incorrect or incomplete shipping addresses

  • Invalid phone numbers or email addresses

  • Failure to receive or accept delivery

If an order is returned because of incorrect information provided by the customer, additional shipping charges may apply for reshipment.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our business practices, shipping services, or legal requirements.

Any updates become effective immediately upon posting on this page. We encourage customers to review this policy periodically.

Contact Us

If you have any questions about shipping, delivery times, tracking information, or your order, please contact us:

NEXAHUB Customer Support

Email: nexahubautoparts@gmail.com

Phone: +1 (437) 233-7076